Zil is a financial technology company, not a bank or an FDIC member. Zil offers banking services through partnership with FDIC member banks Silicon Valley Bank and Texas National Bank.

Actionable Feedback Policy


At Zil, we continually enhance our service and highly value consumer input. We believe that useful feedback is essential for enhancing the user interface and ensuring that our platform maintains to meet the evolving demands of our audience.  

1. Accessibility and User-Friendly Submission: We ensure that giving feedback is an easy and convenient procedure. Our website and software platform prominently show contact information or feedback submission forms for simple access.  

2. Acknowledgment and Confirmation: We immediately acknowledge receipt of every feedback after they are received. The users receive a confirmation email or message to reassure them that their feedback has been successfully received. 

3. Development of Action Plans: We provide precise and comprehensive action plans describing the required activities to address the feedback when it is actionable. These plans include enhancing our procedures, updating our content, or making platform upgrades.  

4. Review and Assessment: Our devoted team carefully considers and evaluates the input given. We carefully evaluate its accuracy, applicability, and possible influence on our resources and services.  

5. Categorization and Priority Setting: Feedback is grouped into pertinent themes or issues, which enables us to prioritize it efficiently. We assess the priority with the aid of elements including the number of people impacted, the seriousness of the problem, and compatibility with our strategic objectives.  

6. Transparent Communication and Timeline: Users who offer useful input are informed about the action plan’s projected timing for implementation. We uphold transparency throughout the procedure, informing users of how we handle their input.  

7. Ongoing Monitoring and Iteration: We actively seek more input to evaluate the success of improvements we have made while continuously observing their effects. We revise and improve the adjustments as necessary by iterating on them.  

8. Implementation and Rigorous Testing: Strategies are implemented, and our resources or services undergo revisions or enhancements. The improvements are rigorously tested to ensure they work as intended and don’t cause any new problems. 

9. Closing the Feedback Loop: Users who have offered feedback are swiftly notified when their ideas have been resolved or implemented. This practice highlights our dedication to appreciating and acting upon customer suggestions while promoting transparency.  

Zil will abide by this policy on actionable feedback to foster a cooperative relationship with its users. In keeping with our dedication to providing a user-centric experience in financial management, we are devoted to ensuring that user feedback plays a key part in improving our platform and services.